Phone Candy operates and delivers exclusively within Dubai, United Arab Emirates.

Due to the nature of our products, all sales are final.

Phone Candy items are carefully curated and, in many cases, customised, personalised, or made to order. As a result, we do not accept returns, exchanges, or provide refunds once an order has been successfully placed and confirmed.

Customers are solely responsible for reviewing all order details, including product selection, design, quantity, and delivery information, prior to completing checkout.

Damaged or Incorrect Items

In the unlikely event that you receive an item that is damaged or incorrect, you must notify us within 24 hours of delivery. Claims submitted after this period may not be considered.

To initiate a review, customers must provide:

  • Clear photographic evidence of the issue

  • Order reference number

  • A brief description of the concern

Upon verification, Phone Candy reserves the right to determine the appropriate resolution at its sole discretion.

Custom & Personalised Items

All custom, personalised, and made-to-order items are strictly non-refundable and non-exchangeable, without exception.

Important Notice

By placing an order on PhoneCandy.ae, you acknowledge and agree to this Refunds & Returns Policy in full.